Best Customer Support & Service Software & Tools to Try in 2025

HelpOnClick

Connect, Assist, Convert

Usage and Benefits

• Real-time communication: Enables businesses to interact with website visitors in real-time, providing instant assistance and support.
• Increased customer satisfaction: Offers prompt responses to customer inquiries, leading to higher satisfaction levels and improved customer retention.
• Enhanced sales and conversions: Facilitates proactive engagement with potential customers, guiding them through the purchasing process and boosting sales.
• Improved efficiency: Streamlines customer support processes by centralizing communication channels and providing automation tools for common tasks.

Chaport

Connect, Assist, Convert

Usage and Benefits

• Enhanced customer support: Enables businesses to provide instant assistance to website visitors, resolving queries and issues promptly.
• Improved sales and lead generation: Facilitates proactive engagement with potential customers, guiding them through the sales process and increasing conversion rates.
• Omnichannel communication: Integrates with various messaging platforms such as website chat, Facebook Messenger, and Telegram, providing a unified communication experience.
• Advanced features: Offers features like chatbots, canned responses, visitor tracking, and reporting tools to streamline communication and optimize performance.

Comm100 Live Chat

Connect, Engage, Convert

Usage and Benefits

• Real-Time Customer Support: Engage with website visitors instantly through live chat, providing timely assistance and resolving queries.
• Enhanced Customer Experience: Offer personalized support and guidance, leading to increased customer satisfaction and loyalty.
• Sales Conversion: Utilize proactive chat invitations and targeted messaging to convert website visitors into customers.
• Efficient Team Collaboration: Streamline internal communication and collaboration among support agents to ensure prompt and effective responses.
• Insightful Analytics: Gain valuable insights into customer behavior, chat performance, and agent productivity to optimize operations and improve service quality.

ProProfs Chat

Engage, Support, Convert

Usage and Benefits

• Real-time communication: Enables businesses to interact with website visitors and customers instantly, providing assistance and resolving queries in real-time.
• Improved customer satisfaction: Offers prompt support, leading to higher customer satisfaction levels and increased loyalty.
• Increased sales and conversions: Facilitates proactive engagement with potential customers, guiding them through the purchasing process and boosting sales.
• Data-driven insights: Provides valuable analytics and reporting tools to track chat performance, visitor behavior, and customer satisfaction metrics.

Acquire

Connect, Engage, Convert

Usage and Benefits

• Unified communication: Brings together various communication channels such as live chat, video chat, co-browsing, and chatbots into one platform for seamless customer interaction.
• Omnichannel support: Enables businesses to provide support across multiple channels, including website, mobile app, email, SMS, and social media, ensuring consistent and personalized experiences.
• Enhanced customer experience: Offers personalized interactions, proactive engagement, and quick resolution of queries, leading to improved customer satisfaction and loyalty.
• Increased efficiency: Provides tools for automating repetitive tasks, routing inquiries to the right agents, and analyzing customer data to optimize support processes and resource allocation.

Smartsupp

Connect, Support, Convert

Usage and Benefits

• Real-time communication: Enables businesses to chat with website visitors instantly, addressing their queries and concerns promptly.
• Increased sales: By offering personalized assistance and guidance, Smartsupp helps businesses convert website visitors into customers, leading to higher sales.
• Enhanced customer satisfaction: Provides a seamless and convenient way for customers to interact with businesses, leading to improved satisfaction and loyalty.
• Insightful analytics: Offers valuable insights into visitor behavior and chat performance, allowing businesses to optimize their strategies and improve overall performance.

Crisp

Elevating Customer Engagement through Real-time Chat Support

Benefits Of Crisp Chat

• Crisp Chat is designed to facilitate instant communication between businesses and their website visitors.
• It empowers customer support teams to address queries promptly and efficiently, leading to higher customer satisfaction rates.
• Through automated responses, users receive immediate assistance, even outside regular business hours.

JivoChat

Connect, Engage, Convert

Usage and Benefits

• Real-Time Communication: Engage with website visitors instantly through live chat, improving customer satisfaction and conversion rates.
• Multi-Channel Support: Manage conversations from live chat, email, phone, and social media in one unified platform.
• Boosted Sales: Turn website visitors into customers by providing immediate assistance and personalized service.
• Enhanced Productivity: Integrate with CRM and other tools to streamline workflows and improve team efficiency.
• Global Reach: Support multiple languages, making it ideal for businesses with a global audience.

HappyFox Chat

Connect, Assist, Delight

Usage and Benefits

• Instant Support: Enable quick resolution of customer queries, reducing wait times and increasing satisfaction.
• Boost Sales: Engage with potential buyers in real-time, guiding them through the sales process and converting leads.
• Efficiency in Service: Streamline customer interactions and support processes, leading to higher efficiency and productivity.
• Omnichannel Integration: Centralize chats from various platforms into one easy-to-use interface, simplifying management.

LiveHelpNow

Connect, Assist, Convert

Usage and Benefits

• Real-Time Customer Support: Engage website visitors instantly through live chat to address queries and provide assistance.
• Efficient Ticketing System: Manage and resolve customer issues efficiently with a comprehensive ticketing system.
• Knowledge Base Management: Create and maintain a detailed knowledge base to help customers find answers on their own.
• Enhanced Customer Engagement: Boost customer satisfaction by offering multiple channels for support and interaction.
• Insightful Analytics: Gain valuable insights into customer interactions and support team performance to continuously improve service quality.

tawk.to

Connect, Support, Engage

Usage and Benefits

• Instant Customer Support: Provide immediate assistance to website visitors, resolving their queries in real-time.
• Cost-Effective Solution: Offers a free live chat service with powerful features that can save businesses significant costs on customer support.
• Enhanced Engagement: Engage with visitors proactively, leading to increased conversion rates and customer satisfaction.
• Multilingual Support: Communicate with customers in their preferred language, catering to a global audience.
• Visitor Monitoring: Track visitor activities on your site to understand behavior and tailor interactions effectively.

Olark

Connect, Engage, Convert

Usage and Benefits

• Real-Time Customer Engagement: Facilitate immediate interactions with website visitors to answer questions and resolve issues.
• Boosted Sales and Conversions: Engage potential customers at critical decision points to increase conversion rates.
• Enhanced Customer Support: Provide efficient and personalized support, leading to higher customer satisfaction and loyalty.
• Insightful Customer Data: Collect valuable insights and feedback directly from chats to improve products and services.
• Seamless Integration: Easily integrate with other tools and platforms to streamline workflows and enhance functionality.

LiveChat

Connect, Communicate, Convert

Usage and Benefits

• Enhanced Customer Support: Deliver real-time assistance to customers, improving their experience and satisfaction.
• Increased Sales Conversions: Engage with visitors at critical moments to drive conversions and reduce cart abandonment.
• Efficient Team Collaboration: Enable support teams to collaborate effectively with tools like chat transfers and internal notes.
• Insightful Analytics: Gain insights into customer behavior and chat performance to make informed business decisions.
• 24/7 Availability: Provide round-the-clock support with automated responses and chatbots, even outside business hours.

Tidio Chat

Connect, Communicate, Convert

Usage and Benefits

• Real-time communication: Enables businesses to engage with website visitors in real-time, offering instant assistance and resolving queries promptly.
• Enhanced customer experience: Provides a seamless and convenient way for customers to interact with businesses, leading to improved satisfaction and loyalty.
• Increased sales and conversions: By offering personalized support and guidance, Tidio Chat helps businesses convert website visitors into customers, leading to higher sales and conversion rates.
• Automation capabilities: Offers chatbots and automation features to handle routine inquiries, qualify leads, and streamline customer support processes.

Chatra

Engage, Support, Convert

Usage and Benefits

• Enhance Customer Engagement: Engage with customers instantly, offering quick support and answers.
• Boost Sales: Increase conversions by assisting potential buyers and reducing bounce rates.
• Improve Support Efficiency: Streamline customer service operations, reducing the workload on support teams.
• Multi-channel Communication: Combine live chat, email, and social media messages in one platform for streamlined communication.