10 Best Alternatives to Avaya Aura You Should Try in 2025
Compare the best Call Monitoring Software alternatives to Avaya Aura for your business needs
Looking for Avaya Aura alternatives? We've rounded up the top-performing alternatives based on features, pricing, and user feedback. Whether you're a small team or a large enterprise, these Avaya Aura competitors offer everything from robust communication tools to seamless integrations—helping you make the right switch.
Avaya Aura Alternatives Comparison Chart
| Software | Rating | Best For | Starting Price | Actions |
|---|---|---|---|---|
DCDial
|
(11)
|
Boost Call Quality with DCDial’s Monitoring Software. | Pricing Plan Starts from ¢4 Per Minute Per Text | View Profile |
Convoso
|
(15)
|
Boost sales with Convoso’s powerful contact center software. | Custom Pricing Plan | View Profile |
Ring.io
|
(17)
|
Enhance customer interactions with Ring.io's advanced call monitoring. | Pricing PlanStarts from $90 Per User Per Month | View Profile |
CloudCall
|
(19)
|
Transform communication with CloudCall’s unified call monitoring. | Pricing Plan Starts from $15 Per Month Per License | View Profile |
VICIdial
|
(28)
|
Optimize your contact center with VICIdial's call monitoring system. | Custom Pricing Plan | View Profile |
8x8
|
(36)
|
Boost support with 8x8’s advanced call monitoring. | Custom Pricing Plan | View Profile |
Vonage Contact Center
|
(55)
|
Boost Service Efficiency with Vonage's Integrated Call Monitoring. | Custom Pricing Plan | View Profile |
VCC Live
|
(70)
|
Boost your call center with VCC Live’s omnichannel solution. | Custom Pricing Plan | View Profile |
Aloware
|
(143)
|
Revolutionize customer engagement with Aloware's integrated call monitoring. | Pricing Plan Starts from $30 Per User | View Profile |
JustCall
|
(324)
|
Boost customer support with JustCall's powerful call monitoring software. | Pricing Plan Starts from $19 Per User Per Month | View Profile |
Top 5 Avaya Aura Alternatives in Detail
DCDial is a powerful call monitoring software designed to optimize customer support operations. With features like live call listening, call recording...
Convoso is an advanced contact center platform designed to help sales and lead generation teams reach more prospects, faster. Built with powerful AI c...
Ring.io is a cloud-based call monitoring tool designed to boost customer engagement and streamline operations. It integrates with popular CRMs for a u...
CloudCall boosts customer support with real-time call monitoring, whispering, and recording. Seamlessly integrating with CRM systems like Salesforce, ...
VICIdial is an open-source contact center suite that integrates with Asterisk PBX, offering inbound/outbound call solutions and email support. Its web...
8x8 is a cloud-based call monitoring tool that boosts customer service with real-time insights and quality control. It lets managers oversee live call...
Vonage Contact Center is a cloud-based call monitoring software that enhances customer service with seamless CRM integration. It features live call mo...
VCC Live is a cloud-based call monitoring software that optimizes call and contact center performance. It offers predictive dialing, IVR, and omnichan...
Aloware boosts customer engagement with its cloud-based call monitoring software. Seamlessly integrated with major CRMs, it handles calls and texts fr...
JustCall is a cloud-based call monitoring software that enhances customer support with real-time insights. It offers features like call listening, whi...
Avaya Aura vs Competitors: Feature Comparison
Compare the features of with its top competitors to find the best fit for your business needs.
| Features | Avaya Aura |
|---|
Frequently Asked Questions
What are the best alternatives to Avaya Aura?
There are many strong alternatives to Avaya Aura, each offering a unique mix of features, pricing, and user experience. Depending on your needs (e.g., budget, team size, specific features), the tools listed above can serve as excellent replacements or even improvements.
Why should I consider an alternative to Avaya Aura?
You might explore alternatives if:
- Avaya Aura is too expensive for your needs
- It lacks certain features or integrations
- Performance issues or bugs are affecting your workflow
- The user interface or support doesn't meet your expectations
- Your business has outgrown its capabilities
How do I choose the right Avaya Aura alternative?
Start by identifying what you like or don’t like about Avaya Aura. Then compare the alternatives based on:
- Features that match your workflow
- Pricing and free plan availability
- Ease of use and onboarding
- Integration options
- Customer support quality
Are there free alternatives to Avaya Aura?
Yes, several free tools can replace or closely replicate Avaya Aura’s core features. While they may have limitations, they’re ideal for small teams or basic use cases. Many of the tools listed offer free tiers or trials.
Do these alternatives offer the same features as Avaya Aura?
Yes, several free tools can replace or closely replicate Avaya Aura’s core features. While they may have limitations, they’re ideal for small teams or basic use cases. Many of the tools listed offer free tiers or trials.
Is it easy to migrate from Avaya Aura to another tool?
Most modern SaaS tools offer import/export functionality or integrations with migration platforms. Many even provide migration support or setup assistance to make switching seamless. Be sure to check the documentation or customer service before switching.
How secure are these Avaya Aura alternatives?
The listed alternatives are trusted by thousands of businesses and follow industry-standard security practices, including data encryption, GDPR compliance, and secure authentication. Always review the provider’s security policy if data protection is a concern.
Can these alternatives integrate with the tools I already use?
Most alternatives support a wide range of integrations with tools like Google Workspace, Slack, Zoom, Microsoft 365, Zapier, and others. Check the integration options for each software to ensure smooth compatibility with your current tech stack.
What’s better than Avaya Aura?
“What’s better” really depends on your specific needs. While Avaya Aura is a solid tool, some users prefer alternatives that offer:
- More flexible pricing
- Better user experience
- Advanced features
- Improved support or onboarding