Best Speech Analytics Software Software & Tools to Try in 2025

Struggling to find the right Speech Analytics Software tool? We’ve done the heavy lifting for you. This handpicked list features the best Speech Analytics Software software—tested for performance, usability, integrations, and value for money. Whether you're managing tasks, teams, or timelines, these tools will help you stay organized and on track.

10 Speech Analytics Software found

Awaken Conversations

Transform interactions with Awaken!
Custom Pricing Plan

Awaken Conversations is an advanced speech analytics software that enhances customer support by providing valuable insights into voice interactions. It helps organizations identify trends, measure sentiment, and uncover actionable insights to improve service quality. With its intuitive dashboard and real-time reporting, Awaken Conversations empowers teams to optimize communication strategies and deliver exceptional customer experiences.

Cognitive View

Transform customer interactions with Cognitive View!
Custom Pricing Plan

Cognitive View is a speech analytics software that uses AI to improve customer support by analyzing voice interactions. It uncovers trends and sentiment to boost service quality. Real-time monitoring, automated reporting, and customizable dashboards help teams make data-driven decisions. The user-friendly interface ensures easy access to actionable insights, enhancing customer engagement and efficiency.

Enthu.ai

Elevate your call quality with Enthu.ai's AI-driven insights!
Custom Pricing Plan

Enthu.ai is AI-powered speech analytics software for improving customer support. It automates quality assurance and evaluates agent performance across calls, chats, and tickets. The platform helps identify compliance risks and provides coaching to enhance agent skills. Enthu.ai transforms training, boosting service quality and business growth.

CallMiner Eureka

Transform insights into action with Eureka!
Custom Pricing Plan

CallMiner Eureka is a speech analytics tool that analyzes customer interactions across channels to uncover actionable insights. It uses AI to enhance customer experiences, optimize operations, and improve agent performance. Key features include real-time guidance, automated scoring, and detailed reporting. Secure and compliant, it bridges the gap between customer needs and effective solutions.

Observe.AI

Transform Conversations into Insights with Observe.AI
Custom Pricing Plan

Observe.AI is a speech analytics tool designed to enhance contact center performance through AI-driven insights. It automates quality checks, offers real-time agent guidance, and helps improve customer interactions. With actionable analytics, it boosts efficiency, satisfaction, and revenue growth for support teams.

Floatbot

Enhance customer interactions with Floatbot's AI-driven solutions!
Pricing plan starts from $99 per month

Floatbot is an AI-powered speech analytics tool that automates customer support tasks like claims processing and inquiries across multiple channels. It improves efficiency with real-time sentiment analysis and detailed reporting, boosting agent performance and customer satisfaction. Seamlessly integrating with contact centers, Floatbot helps businesses reduce costs while optimizing service delivery.

Aigent

AI-powered speech analytics for smarter customer interactions.
Custom pricing plan

Aigent is an AI-driven speech analytics tool that helps businesses optimize customer interactions. It analyzes real-time conversations, providing insights into sentiment, call quality, and agent performance. The platform uncovers trends and customer needs, enabling data-driven decision-making. With Aigent, businesses improve support outcomes and enhance customer satisfaction.

Inteliconvo

Transform Conversations into Actionable Insights
Custom Pricing plan

Inteliconvo is a cutting-edge speech analytics software that empowers businesses to unlock the full potential of customer conversations. By leveraging advanced AI technology, Inteliconvo analyzes 100% of recorded interactions, providing deep insights into customer behavior, sentiment, and buying intent. With features like multilingual support, hot lead identification, and compliance monitoring, this platform helps organizations enhance sales strategies, improve customer experiences, and ensure regulatory adherence—all while streamlining operations for maximum efficiency.

Castel Explore

Unlock insights with Castel Explore!
Custom Pricing Plan

Castel Explore is a speech analytics tool that transforms customer interactions into actionable insights. It uses advanced technology to track trends, sentiment, and performance metrics across voice channels. With real-time feedback and easy-to-use dashboards, it helps improve agent performance and customer satisfaction. Perfect for driving smarter, data-backed decisions.

Picovoice

Intelligent Voice Analytics by Picovoice
Pricing plan starts from $500 per month

Picovoice is a speech analytics platform that helps developers integrate voice recognition into their applications. It offers scalable, customizable solutions for voice AI, enabling seamless interactions and improving user experiences. With Picovoice, businesses can deploy reliable, voice-driven applications tailored to their needs.

Frequently Asked Questions

What is Speech Analytics Software software?

Speech Analytics Software software is a type of tool designed to help businesses or individuals manage and streamline tasks related to [core function, e.g., customer relationships, projects, social media, etc.]. These tools often come with features like automation, analytics, integrations, and collaboration to improve productivity and efficiency.

How do I choose the best Speech Analytics Software software?

Choosing the right Speech Analytics Software software depends on your specific needs, budget, team size, and workflow. Consider factors like ease of use, feature set, pricing, scalability, integrations, and customer support. It's always helpful to try free trials or read reviews before committing.

Are there any free Speech Analytics Software tools available?

Yes, many Speech Analytics Software tools offer free plans or trial versions. These are great for startups or small teams with basic needs. However, premium plans typically unlock advanced features, integrations, and support.

Which Speech Analytics Software tool is best for small businesses/startups?

Several tools are tailored for small businesses and startups. These usually offer affordable pricing, simple interfaces, and essential features without overwhelming complexity. Check the list above to find top-rated options for smaller teams.

Can I integrate Speech Analytics Software software with other tools I use?

Most modern Speech Analytics Software tools offer integrations with popular apps like Slack, Google Workspace, Microsoft 365, Zoom, Zapier, and more. Make sure to check the integration options before choosing a tool to ensure smooth workflow automation.

Is cloud-based Speech Analytics Software software better than on-premise?

Cloud-based software is generally preferred today due to easier access, automatic updates, and lower upfront costs. However, enterprises with strict data policies might opt for on-premise solutions. Choose what aligns with your team's needs and IT policies.

How secure is Speech Analytics Software software?

Most leading Speech Analytics Software tools use standard security protocols, including SSL encryption, two-factor authentication (2FA), data backups, and compliance with GDPR or SOC2. Always check the vendor’s security certifications and privacy policy.

How do I choose the right Speech Analytics Software software for my business?

Key factors to consider include:

  • Scalability to match your business growth
  • Compliance and security features
  • Integration with your existing tech stack
  • Enterprise-grade customer support
  • Customization options and user permissions
Comparing tools based on these criteria helps you choose one that fits both your current and future needs.

Is Speech Analytics Software software scalable for growing teams or enterprises?

Yes, many Speech Analytics Software tools are built with scalability in mind. Look for features like multi-user access, custom roles/permissions, advanced reporting, and performance under high data volumes. Enterprise-grade platforms often include SLAs, API access, and SSO support for large teams.

Do these tools offer enterprise-level support and onboarding?

Most top-tier B2B software vendors provide dedicated onboarding, training, and customer success managers for enterprise clients. Premium plans often include priority support, 24/7 availability, and onboarding assistance to ensure a smooth implementation process.

What kind of security and compliance standards do these tools follow?

Leading B2B tools follow industry best practices such as:

  • End-to-end data encryption
  • Role-based access control
  • Compliance with GDPR, HIPAA, SOC2, ISO/IEC 27001
  • Secure cloud hosting and regular audits
Always review the vendor’s security certifications and data privacy policy.

How does integration with other business tools work?

Most B2B software solutions offer native integrations with CRMs, ERPs, HRMS, marketing tools, and productivity platforms. Many also support API access, webhooks, and third-party integration platforms like Zapier, making it easy to fit the tool into your existing ecosystem.

Can I customize these tools to match my business processes?

Yes, enterprise-grade tools often offer robust customization options including custom fields, workflows, reporting dashboards, role hierarchies, and more. Some vendors even provide professional services or partner networks for deeper implementation needs.

Is there a free trial or demo available?

Most B2B software vendors offer a free trial, live demo, or request-a-demo option. This allows you to test the interface, understand the features, and assess how well the tool fits your team’s workflow before committing to a paid plan.

What’s the average pricing structure for enterprise software?

Pricing can vary based on features, user count, support level, and deployment model (cloud vs. on-premise). Some tools offer transparent tiered pricing, while others offer custom quotes based on your organization’s size and needs.

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