10 Best Alternatives to Freshdesk Contact Center (Formerly Freshcaller) You Should Try in 2025
Compare the best Call Center Software alternatives to Freshdesk Contact Center (Formerly Freshcaller) for your business needs
Looking for Freshdesk Contact Center (Formerly Freshcaller) alternatives? We've rounded up the top-performing alternatives based on features, pricing, and user feedback. Whether you're a small team or a large enterprise, these Freshdesk Contact Center (Formerly Freshcaller) competitors offer everything from robust communication tools to seamless integrations—helping you make the right switch.
Freshdesk Contact Center (Formerly Freshcaller) Alternatives Comparison Chart
| Software | Rating | Best For | Starting Price | Actions |
|---|---|---|---|---|
Exotel
|
(7)
|
Boost Customer Support with Seamless Communication | Pricing plan starts from ? 9,999 for 5 months | View Profile |
Velocify Dial-IQ
|
(12)
|
Boost your sales efficiency with smart, automated calling | Custom pricing plan | View Profile |
Sharpen
|
(21)
|
High-impact tools for top call support | Pricing plan starts from $0.05 per minute | |
ZIWO
|
(26)
|
Connect with Customers Anytime with Ziwo | Pricing Plan Starts from $30 Per User Per Month | View Profile |
net2phone
|
(26)
|
Streamline Your Customer Interactions with net2phone | Pricing plan starts from $23.99 per user per month | View Profile |
Dialer360
|
(26)
|
Boost Sales Efficiency with Dialer360 | Custom Pricing | View Profile |
eVoice
|
(28)
|
Streamlined communication for businesses on the go | Pricing plan starts from $12 Per Month | View Profile |
ChaseData
|
(28)
|
Elevate Your Customer Support with ChaseData | Pricing plan starts from $25 per user | View Profile |
3CLogic
|
(31)
|
Transform Customer Engagement with 3CLogic's AI Contact Center | Custom Pricing | View Profile |
CallTools
|
(45)
|
Boost Outreach with CallTools' Contact Center Solution | Custom Pricing | View Profile |
Top 5 Freshdesk Contact Center (Formerly Freshcaller) Alternatives in Detail
Exotel is a powerful call center software that enhances customer support for businesses of all sizes. It offers features like intelligent call routing...
Velocify Dial-IQ by ICE Mortgage Technology is a robust call center solution designed to boost sales and support. With features like intelligent call ...
Sharpen is a modern call center platform focused on optimizing customer interactions and enhancing agent productivity. Equipped with omnichannel suppo...
Ziwo is a top-notch cloud contact center tailored for businesses in the GCC. It offers a single, easy-to-use platform for managing voice calls and Wha...
net2phone is a leading call center software that provides businesses with advanced cloud communication solutions designed to enhance customer support ...
Dialer360 is a versatile cloud-based auto-dialer designed to boost sales productivity and simplify communication. With its intuitive interface, Dialer...
eVoice is a versatile call center software that enhances communication for businesses with features like virtual phone numbers and call forwarding. It...
ChaseData is a versatile call center software that enhances customer support for businesses of all sizes. It offers customizable workflows, intelligen...
3CLogic offers a cloud-based contact center solution that transforms customer and employee experiences with AI-powered tools. Designed for large enter...
CallTools is a versatile contact center software crafted to streamline both outbound and inbound communications for businesses of any size. Its intuit...
Freshdesk Contact Center (Formerly Freshcaller) vs Competitors: Feature Comparison
Compare the features of with its top competitors to find the best fit for your business needs.
| Features | Freshdesk Contact Center (Formerly Freshcaller) | Exotel | Velocify Dial-IQ | Sharpen | ZIWO | net2phone |
|---|---|---|---|---|---|---|
| Outbound Call Center | ||||||
| Inbound Call Center | ||||||
| Concurrency Support | ||||||
| Queue Management (Calls) | ||||||
| IVR Support | ||||||
| Auto Call Recording | ||||||
| Call Monitoring | ||||||
| Live Chat | ||||||
| Progressive Dialer | ||||||
| Predictive Dialer |
Frequently Asked Questions
What are the best alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
There are many strong alternatives to Freshdesk Contact Center (Formerly Freshcaller), each offering a unique mix of features, pricing, and user experience. Depending on your needs (e.g., budget, team size, specific features), the tools listed above can serve as excellent replacements or even improvements.
Why should I consider an alternative to Freshdesk Contact Center (Formerly Freshcaller)?
You might explore alternatives if:
- Freshdesk Contact Center (Formerly Freshcaller) is too expensive for your needs
- It lacks certain features or integrations
- Performance issues or bugs are affecting your workflow
- The user interface or support doesn't meet your expectations
- Your business has outgrown its capabilities
How do I choose the right Freshdesk Contact Center (Formerly Freshcaller) alternative?
Start by identifying what you like or don’t like about Freshdesk Contact Center (Formerly Freshcaller). Then compare the alternatives based on:
- Features that match your workflow
- Pricing and free plan availability
- Ease of use and onboarding
- Integration options
- Customer support quality
Are there free alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
Yes, several free tools can replace or closely replicate Freshdesk Contact Center (Formerly Freshcaller)’s core features. While they may have limitations, they’re ideal for small teams or basic use cases. Many of the tools listed offer free tiers or trials.
Do these alternatives offer the same features as Freshdesk Contact Center (Formerly Freshcaller)?
Yes, several free tools can replace or closely replicate Freshdesk Contact Center (Formerly Freshcaller)’s core features. While they may have limitations, they’re ideal for small teams or basic use cases. Many of the tools listed offer free tiers or trials.
Is it easy to migrate from Freshdesk Contact Center (Formerly Freshcaller) to another tool?
Most modern SaaS tools offer import/export functionality or integrations with migration platforms. Many even provide migration support or setup assistance to make switching seamless. Be sure to check the documentation or customer service before switching.
How secure are these Freshdesk Contact Center (Formerly Freshcaller) alternatives?
The listed alternatives are trusted by thousands of businesses and follow industry-standard security practices, including data encryption, GDPR compliance, and secure authentication. Always review the provider’s security policy if data protection is a concern.
Can these alternatives integrate with the tools I already use?
Most alternatives support a wide range of integrations with tools like Google Workspace, Slack, Zoom, Microsoft 365, Zapier, and others. Check the integration options for each software to ensure smooth compatibility with your current tech stack.
What’s better than Freshdesk Contact Center (Formerly Freshcaller)?
“What’s better” really depends on your specific needs. While Freshdesk Contact Center (Formerly Freshcaller) is a solid tool, some users prefer alternatives that offer:
- More flexible pricing
- Better user experience
- Advanced features
- Improved support or onboarding